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A fundamental aspect of Tectrade's approach to solution design is our ability to identify and deliver against key proof points.
Our Monitoring, Managed & Support Services ensure that the solution continues to meet expectations after the initial deployment is completed.
We are also aware that a number of organisations have to meet more rigorous internal and external regulations for reporting on their data protection operations, such as backup success. Consolidation and centralised management greatly improve the management processes and the productivity of the storage administration team. However, a growing number organisations are looking for greater improvements in the management process.
Tectrade has developed a range of Monitored, Managed and Support services to help customers in the key areas of backup and SAN operations.
Tectrade utilises an InfraEnterprise ITIL ServiceDesk with a centralised configuration management database (CMDB) to hold information about all the products that Tectrade support. Tectrade uses 'incident, problem and known issue' management to deal with all incidents raised on the ServiceDesk.
Our backup services are based around Tivoli Storage Manager (TSM) software.
Our monitored services are underpinned by industry leading software management tools that can either be purchased as a service or purchased and run in-house. |
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Controlling the growth of servers, particularly around file-based applications, is becoming a priority for many organisations.
The number of physical servers is driving up the cost of storage, increasing administration time and using scarce power and cooling resources. |
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A major component of the explosion in data volumes has been the rise in unstructured data, comprising files data and email.
At any one time this data can contain a large amount of an organisations intellectual capital and therefore requires the same level of protection and storage as other mission-critical data. Much of this data resides on expensive disk and impacts database performance, backup and recovery times.
The challenge is to apply cost effective management to thousands or even millions of files and to identify data critical to the business and data that needs long-term retention.
The solution is to use software tools that enable highly granular, policy-based management.
These tools can automate the movement of data off expensive tier 1 disk on to lower cost storage, but retain fast access if the data is required.
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24x7 operations and web-based services are demanding continuous availability of applications and access to critical data. The direct and indirect costs of an unplanned outage are rising fast.
It remains a fact that the more aggressive the Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs), the greater the cost. Consequently high availability solutions were limited to the larger data centres. However, in recent years the range of high availability solutions has expanded and reached a price-point where they are affordable for most mid-market organisations.
The key architectural considerations around building Highly Available data and storage management solutions are:
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The explosion of data volumes, storage devices and the demand for 24x7 access to data has resulted in a fundamental change in attitude towards data protection. Disaster recovery remains a core objective but organisations are also demanding better Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
Backup windows are shrinking or disappearing completely.
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Solutions
