|
A fundamental aspect of Tectrade's approach to solution design is our ability to identify and deliver against key proof points.
Our Monitoring, Managed & Support Services ensure that the solution continues to meet expectations after the initial deployment is completed.
We are also aware that a number of organisations have to meet more rigorous internal and external regulations for reporting on their data protection operations, such as backup success. Consolidation and centralised management greatly improve the management processes and the productivity of the storage administration team. However, a growing number organisations are looking for greater improvements in the management process.
Tectrade has developed a range of Monitored, Managed and Support services to help customers in the key areas of backup and SAN operations.
Tectrade utilises an InfraEnterprise ITIL ServiceDesk with a centralised configuration management database (CMDB) to hold information about all the products that Tectrade support. Tectrade uses 'incident, problem and known issue' management to deal with all incidents raised on the ServiceDesk.
Our backup services are based around Tivoli Storage Manager (TSM) software.
Our monitored services are underpinned by industry leading software management tools that can either be purchased as a service or purchased and run in-house.
|
